For those who don't know how to use Sp flash tool, please read https://forum.hovatek.com/thread-159.html before you proceed.
# See the video tutorial below or @ http://youtu.be/LzyYXAflmOk
Phone is totally dead
Message: Phone no longer responds to power button
Solution: Follow this guide @ http://forum.hovatek.com/thread-286.html
Phone still not working after flashing
Message: Phone still stuck at Bootlogo or Bootloop
Solution:
* Ensure there's a formatted SD card in the phone before flashing
* Give up to 5 minutes because first boot takes time
* Boot the phone into recovery mode then wipe data / factory reset
* Remove the battery for 30 seconds then slot back in
* Try a firmware upgrade . use MTK droid tools version 2.3.0 to backup usrdata & cache or copy then from the clockworkmod backup
* Try a firmware / ROM from another source
Phone shows white screen, strange colors or divided screen after flashing
Message: You can see the phone responding to buttons and making sound but all is blurred by white screen
* Solution: The ROM / Firmware you flashed is incompatible, get from another source (especially boot.img , logo.bin and uboot.bin / lk.bin )
Phone automatically disconnecting during flashing
Message: The phone makes the disconnecting sound just as flashing begins, interrupting the process
Solution:
* Try a different USB cord, USB port & PC
* Try holding down the Volume decrease (you could try volume increase or both) while connecting the phone to PC for flashing
* Launch Device manager (Right-click My Computer > Select Manage)
* Connect the phone to the PC via a USB cord, Device manager should refresh
* Take note of what the phone is detected as (often as Unknown or Mediatek under Other devices)
* Right-click whatever the phone is detect as and select Update Driver Software...
* Select Browse my computer for driver software
* Select Let me pick from a list of device drivers on my computer
* Click Next
* Click Have Disk
* Proceed with the Mediatek (VCOM) driver installation steps described at https://forum.hovatek.com/thread-440.html and click Yes if you get an Update Driver warning
Sp Flash tool remains at 0%
Message: Phone only shows charging sign
Meaning: Necessary drivers have not been successfully installed on the PC
Solution:
* Follow this guide @ http://forum.hovatek.com/thread-440.html to manually install vcom drivers
* If you have installed VCOM drivers but the phone is still only charging then Launch Device manager (Right-click My Computer > Select Manage)
* Connect the phone to the PC via a USB cord, Device manager should refresh
* Take note of what the phone is detected as (often as Unknown or Mediatek under Other devices)
* Right-click whatever the phone is detect as and select Update Driver Software...
* Select Browse my computer for driver software
* Select Let me pick from a list of device drivers on my computer
* Click Next
* Click Have Disk
* Proceed with the Mediatek (VCOM) driver installation steps described at https://forum.hovatek.com/thread-440.html and click Yes if you get an Update Driver warning
Error 5054
Message: BROM ERROR S_DL_GET_DRAM_SETTINGS_FAIL (5054)
Meaning: The files you're trying to flash do not belong to or are not compatible with the phone you're trying to flash them to
Solution:
* Ensure you're using the correct files. If you're sure they are, then try formatting before flashing again
Initialize scatter failed
Message: Error: Initialize scatter file failed. Please check the scatter file name you load is legal
Meaning: SP Flash tool doesn't accept the name format of your scatter file
Solution:
* Ensure the scatter file wasn't renamed. If you're certain it wasn't, try a higher version of SP Flash tool
Error 8038
Message: Error 8038! Android download pmt is ready and layout has been changed
Meaning: SP Flash tool is having trouble writing to certain partitions due to some incompatibility
Solution:
* Format the phone in SP flash tool (Do not format Bootloader) then try flashing the files again using Download
* If Download doesnt work then do a firmware upgrade
* If the MTK backup contains more than one scatter file, retry flashing with the other scatter file.
* If that isn't feasible, try formatting first or use firmware upgrade
* If that doesn't work, open the scatter file using Notepad++ and change __NODL_FAT to FAT by removing "__NODL_" .
Error 4032
Message: BROM ERROR : S_FT_ENABLE_DRAM_FAIL (4032) [EMI] Enable DRAM fail
Meaning: The firmware you're trying to flash is either not compatible with your device or you have selected the wrong flashing settings
Solution:
* Ensure that the file(s) you're trying to flash are actually for your exact phone model
* Ensure you tick the boxes for only the files present in the ROM you're about to flash
* Probably have the wrong driver installed. Uninstall vcom, preloader and MTK drivers using usb deview then manually re-install using https://forum.hovatek.com/thread-440.html
* Delete the sp flash tool folder then re-extract
* Ensure the phone is switched off (with battery still inside) before connecting to PC for flashing.
* If that doesn't work, keep holding down the volume decrease button just before connecting the phone to PC for flashing (you could try volume increase , power + volume decrease or power + volume increase).
* Consider using the latest version of Sp Flash tool
* Format the phone before trying to flash the file(s) again
Error 5056
Message: BROM ERROR : S_DL_PMT_ERR_NO_SPACE (5069)
Meaning: The size of a file is larger than the available / possible partition size
Solution:
* Ensure that the file(s) you're trying to flash are actually for your exact phone model
* Try another stock ROM
* Change the phone's emmc chip
Error 4001
Message: S_FT_DA_NO_RESPONSE or Da didn't send response data to FlashTool!
Meaning: SP flash tool is having difficulty communicating with the device
Solution:
* Change the USB-port
* Run SP flash tool as Admin
* Ensure to install the correct drivers (see https://forum.hovatek.com/thread-440.html )
* Try another PC and USB cord
* Ensure the phone is switched off with a charged battery inside when connecting to the PC for flashing
Sp flash tool was successful but phone's calibration doesn't work
Message: Soft keys and touch screen don't work / respond
Solution:
* Edit the scatter file using Notepad++ and remove NODL__ (or set is_download: false to is_download: true ) in front of the items you have in the backup folder but aren't listed when you load the scatter file in SP flash tool. This way, these items will become listed when next you load the scatter file (after saving of course) and therefore flashable
Error 4008
Message: BROM ERROR : S_FT_DOWNLOAD_FAIL (4008)
Meaning: SP Flash tool encountered an error while attempting to flash files
Solution:
* Ensure the battery is in the phone and the phone is switched off before connecting for flashing
* Try using a higher version of SP flash tool
* Change the USB cord and port or PC
* Use the format option then download in SP flash tool
Error 3149
Message: BROM ERROR : S_DA_SDMMC_WRITE_FAILED (3149)
Meaning: SP Flash tool was unable to flash files to the phone
Solution:
* Ensure to run the latest version of SP flash tool as Administrator
* Format first then Download
* Don't tick a box with an unspecified / empty file path
* Ensure the phone is switched off (with a well charged battery in it ) before connecting to PC for flashing
* Try a different PC
* Try a different ROM
* Try a different USB cord
* Try formatting the phone first before flashing files to it
Error 3168
Message: BROM ERROR: S_CHIP_TYRE_NOT_MATCH(3168)
Meaning: Sp flash tool believes there's a mismatch between the information provided in the scatter file and the phone's info.
Solution:
* Ensure you're using the ROM for the exact phone model
* Try a higher version of SP flash tool
* Ensure to install the correct drivers for the phone on the PC
Error 2004
Message: BROM ERROR : S_FT_DOWNLOAD_FAIL (2004)
Meaning: There was an interruption in the communication between SP flash tool and the device
Solution:
* Take out and reinsert the battery
* Try using a different USB cord, port and PC
* Right-click flash_tool.exe > Select Properties > Select Compatibility > Set to Windows XP Service Pack 3 > Click Apply > Click OK > Run SP flash tool as Administrator
* Try a different USB cord
* Try a different port on the PC or another PC
* Ensure the battery is well changed and inside the switched off phone before connecting to PC for flashing
USB device not recognized
Message: USB device not recognized prompt at system tray after connecting the phone to PC
Meaning: The PC is having problems communicating with the phone (often due to interruption, hardware or driver problems)
Solution:
* Follow the guide @ https://forum.hovatek.com/thread-808.html
* Try a different USB cord, PC port or PC
Error 1013
Message: BROM ERROR:S_COM_PORT_OPEN Fail(1013)
Meaning: SP flash tool encountered an error while attempting to communicate with the phone via the target port
Solution:
* Try using a different port on the PC
* Try a different version of SP flash tool
* Install VCOM drivers using https://forum.hovatek.com/thread-440.html
* Ensure the phone is switched off with battery inside before connecting to the PC for flashing
* Try using a different PC
* Try changing the USB cord
* Ensure the phone's USB port isn't damaged
Error 2020
Message: BROM ERROR : S_BROM_CHKSUM16_MEM_RESULT_DIFF (2020)
Meaning: SP flash tool encountered a problem moving the files to be flashed into the phone's internal SRAM
Solution:
* Use the latest version of SP flash tool
* In SP flash tool, navigate to Options > Option > Connection > Battery. Set it to "with battery".
* Use the Format all + Download option
* Hold both volume buttons before connecting to the PC for flashing and release once flashing begins
Error 5007
Message: BROM ERROR : S_FTHND_FILE_IS_NOT_LOADED_YET (5007)
Meaning: You're trying to flash an item with an unspecified path (no file selected for the ticked item/box)
Solution:
* Ensure the scatter file is in the same directory as the other file(s) to be flashed
* Untick any item whose file you do not have or whose path is not specified; yet, is ticked / selected for flashing
Error 4010
Message: BROM ERROR : S_FT_FORMAT_FAIL
Meaning: The blocks map in the scatter file doesn't match the phone's partition sizes
Solution:
* Try using the latest version of Sp flash tool
* Try using another firmware for the exact phone model
Error 3182
Message: BROM ERROR: S_STORAGE_NOT_MATCH (3182)
Meaning: The ROM your're trying to flash is not compatible with the target device
Solution:
* Download the ROM for the exact phone model you're trying to flash
* Ensure to install VCOM drivers on the PC
* Don't tick any box (after loading the scatter file) without a file path / whose corresponding file has not been automatically or manually loaded.
Error 6012
Message: BROM ERROR: S_SECURITY_SF_CODE_COMMAND_FORBIDDEN (6012), MSP ERROR CODE: 0X00
Meaning: The Download-Agent being used is incompatible with the phone
Solution:
* Set Download-Agent to MTK_AllInOne_DA.bin
Error 1042
Message: BROM ERROR: S_TIMEOUT (1042)
Meaning: The flashing process took too long so SP flash tool encountered a timeout
Solution:
* Try flashing one file at a time
* Use the latest version of SP flash tool
* Try using a different PC and USB cord
* Try Infinix Flash tool @ https://forum.hovatek.com/thread-9224.html
Error 2
Message: BROM ERROR: ?? (2)
Meaning: SP Flash tool was unable to communicate with the phone
Solution:
* Try using a different PC (preferably Windows 7 or lower)
* Install the correct VCOM drivers for your PC's OS and architecture (32 or 64 bit)
* Try another USB cord
Error 2005
Message: BROM ERROR: S_BROM_CMD_STARTCMD_FAIL (2005)
Meaning: The device attempted to power on before SP flash tool could flash files to it
Solution:
* Take out and reinsert the battery
* Try using a different USB cord, port and PC
* Right-click flash_tool.exe > Select Properties > Select Compatibility > Set to Windows XP Service Pack 3 > Click Apply > Click OK > Run SP flash tool as Administrator
* Try a different USB cord
* Try a different port on the PC or another PC
* Ensure the battery is well changed and inside the switched off phone before connecting to PC for flashing
Error 4058
Message: BROM ERROR: S_FT_GET_MEMORY_FAIL (4058)
Meaning: SP flash tool was unable to locate the partition you're trying to flash to
Solution:
* Untick any item (box) with a blank or empty Location
Error 3178
Message: BROM_ERROR_S_STORAGE_NOT_MATCH (3178)
Meaning: The firmware you are trying to flash isnt compatible with your phone
Solution: Try flashing another firmware for your exact phone model / variant
Error 8406
Message: SP FLASH TOOL ERROR (8406)
Meaning: There is some compatibility problem interrupting the flashing process
Solution
* Try flashing another firmware for your exact model
* Update VCOM drivers for the device under Device manager
Error 1012
Message: BROM ERROR: S_NOT_ENOUGH_MEMORY (1012)
Meaning: The version of SP flash tool you're using doesn't support the size(s) of the file(s) in the firmware / stock ROM.
Solution
* Use the latest version of SP flash tool
Error 3140
Message: BROM ERROR : S_DA_UPDATE_BOOLOADER_EXIST_MAGIC_NOT_MATCHED
Meaning: SP flash tool encountered an error flashing a selected file to a non-specified partition
Solution:
* Try using the latest version of SP flash tool
* Use the format option then download in SP flash tool
Error 8417
Message: BROM ERROR: Initialize scatter file failed. Please check the scatter file name you load is legal
Meaning: The format of the scatter file is invalid
Solution: Open the scatter file in Notepad++, the first line must begining with:
############################################################################################################## General Setting #
If there is anything else above this then delete it and save the scatter file
Error 6047
Message: BROM ERROR: S_SECURITY_SECURE_USB_DL_IMAGE_HASH_FAIL
Meaning: Hash (integrity) check of the images being flashed failed.
Solution
* Use SP Flash Tool V5.1516.00 @ http://adf.ly/1ZI3Ym
* Ensure to select the right Download-Agent
* Navigate to Options > Option > Download and untick DA DLL All.....
Error 6010
Message: BROM ERROR: SP FLASHTOOL ERROR 6010 CODE DOWNLOAD FORBIDDEN
Meaning: The phone has a protected bootloader
Solution: Untick Preloader and flash the rest
Error: 0xFDA
Message: BROM ERROR: S_FT_GET_MEMORY_FAIL (0xFDA)
Meaning: SP Flash tool encountered an error reading the phone's storage
Solution:
* Try using a different USB Port, Cord and PC
Error 0x13BE
Message: S_DL_GET_DRAM_SETTING_FAIL (0x13BE)
Meaning: The firmware you're trying to flash is either not compatible with your device or you have selected the wrong flashing settings
Solution:
* Ensure that the file(s) you're trying to flash are actually for your exact phone model
* Ensure you tick the boxes for only the files present in the ROM you're about to flash
Error:?? (0x3)
Message: BROM ERROR:?? (0x3)
Meaning: SP Flash tool encountered an error maintaining a connection to the device during flashing
Solution
* Reinstall the VCOM drivers
* Try a different PC and USB cord
* The scatter file needs to be modified using https://forum.hovatek.com/thread-12719.html
PRO_INFO: Failed to get PMT info
Message: PRO_INFO: Failed to get PMT info
Meaning: SP flash tool is having problems reading the phone
Solution
* Try using a different PC and USB cord
* Ensure the phone is switched off (with a charged battery inside) when you connect
Error 0×7D4
Message: BROM ERROR: S_BROM_DOWNLOAD_DA_FAIL
Meaning: SP Flash tool encountered an error writing to the phone
Solution
* Try using a different USB cord, PC port and PC
* Use the latest version of SP flash tool
* Ensure the battery is well charged and the phone's USB port isn't faulty
Error 6124
Message: BROM ERROR: S_SECURITY_INVALID_PROJECT (6124), MSO ERROR CODE: 0X00
Meaning: Wrong flash settings or firmware
Solution:
* Ensure you set the correct Download-Agent in SP flash tool and are using a firmware for your exact model
* Go to Options > Option > Connection > USB Speed > Full Speed
* Go to Options > Option > Download > Untick DA DL All with Checksum
Error 0x8
Message: BROM ERROR: ?? (0x8)
Meaning: The size of a file is larger than the available / possible partition size
Solution:
* Ensure that the file(s) you're trying to flash are actually for your exact phone model
* Try another stock ROM
* Change the phone's emmc chip
* Try using a different PC
Error OXFC0
Message: BROM ERROR S_FT_ENABLE_DRAM_FAIL (OXFC0)
Meaning: The firmware you're trying to flash is either not compatible with your device or you have selected the wrong flashing settings
Solution:
* Ensure that the file(s) you're trying to flash are actually for your exact phone model
* Ensure you tick the boxes for only the files present in the ROM you're about to flash
* Probably have the wrong driver installed. Uninstall vcom, preloader and MTK drivers using usb deview then manually re-install using https://forum.hovatek.com/thread-440.html
* Delete the sp flash tool folder then re-extract
* Ensure the phone is switched off (with battery still inside) before connecting to PC for flashing.
* If that doesn't work, keep holding down the volume decrease button just before connecting the phone to PC for flashing (you could try volume increase , power + volume decrease or power + volume increase).
* Consider using the latest version of Sp Flash tool
* Format the phone before trying to flash the file(s) again
Error 0X411
Message: BROM ERROR: S_CHKSUM_ERROR (0X411)
Meaning: There was a checksum error when flashing the firmware
Solution
* Delete any file with checksum in its name from the firmware folder
* Go to Options > Option > Download > Untick Da DL all with checksum
Error 0xFA1
Message: BROM ERROR : S_FT_DA_NO_RESPONSE (0xFA1)
Meaning: SP Flash tool encountered an error communicating with the device
Solution
* Try using a different port, PC and USB cord
* Ensure the phone is switched off with a charged battery inside
* Do not hold any button when connecting for flashing
* Ensure to install VCOM drivers @ https://forum.hovatek.com/thread-440.html
Error 4017
Message: BROM ERROR: S_FT_NAND_READLEN_NOT_ALIGNMENT (4017)
Meaning: You're trying to flash a file that has not been processed for flashing in SP flash tool
* If you're using an MTK Droid tools backup then ensure to carry out Phase II @ https://forum.hovatek.com/thread-468.html
TOOL DL image Fail !
Message: TOOL DL image Fail !
Meaning: The firmware was flashed with Da DL all with Checksum disabled
Solution: In SP flash tool, navigate to Options > Option > Download > Tick Da Dl all with checksum > Reflash the firmware
Please select one ROM at least before execution
Message: Please select one ROM at least before execution
Meaning: SP flash tool fails to recognize that there is an item ticked
Solution: Select the scatter file again and untick all items you do not wish to flash one after the other. Don't use the checkbox beside "Name" in SP flash tool
Error 0xFC0
Message: BROM ERROR : S_FT_ENABLE_DRAM_FAIL (0xFC0)
Meaning: The firmware you're trying to flash is either not compatible with your device or you have selected the wrong flashing settings
Solution:
* Ensure that the file(s) you're trying to flash are actually for your exact phone model
* Ensure you tick the boxes for only the files present in the ROM you're about to flash
* Probably have the wrong driver installed. Uninstall vcom, preloader and MTK drivers using usb deview then manually re-install using https://forum.hovatek.com/thread-440.html
* Delete the sp flash tool folder then re-extract
* Ensure the phone is switched off (with battery still inside) before connecting to PC for flashing.
* If that doesn't work, keep holding down the volume decrease button just before connecting the phone to PC for flashing (you could try volume increase , power + volume decrease or power + volume increase).
* Consider using the latest version of Sp Flash tool
* Format the phone before trying to flash the file(s) again
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